Policies and Terms

Website Policy and Terms

1. Introduction Welcome to The Custom Rag. These policies and terms govern your use of our website, www.thecustomrag.com, and outline how we handle your data, cookies, and refunds. You agree to these policies and terms by accessing or using our Site. If you disagree, please refrain from using our Site.

 

 

2. Privacy Policy

2.1 Information We Collect We may collect the following information:

  • Personal details such as name, email address, phone number, and shipping address when you place an order.

  • Payment information is processed securely by third-party payment providers.

  • Data from cookies and similar technologies to improve your user experience.

2.2 How We Use Your Information The information we collect is used to:

  • Fulfill and deliver your orders.

  • Improve our products and services.

  • Communicate with you regarding orders, promotions, and updates.

2.3 Data Sharing We do not sell or share your personal information with third parties except as necessary to process payments, ship products, or comply with legal obligations.

2.4 Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

2.5 Your Rights You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications by following the unsubscribe link in our emails.

 

 

3. Cookie Policy

3.1 What Are Cookies? Cookies are small files stored on your device that help us improve your browsing experience.

3.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the functioning of the Site.

  • Analytics Cookies: Help us understand how visitors use our Site.

  • Marketing Cookies: These are used to display relevant advertisements.

3.3 Managing Cookies: You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site.

 

 

4. Refund Policy

4.1 Custom Products Due to the personalized nature of custom towels, refunds are not available for these products.

If you have any questions, please contact Destiny@thecustomrag.com or Valerie@thecustomrag.com

 

 

5. Updates to Policies and Terms: We reserve the right to update these policies and terms anytime. Changes will be effective immediately upon posting on this Site. Continued use of our Site constitutes acceptance of the revised policies and terms.

 

 

6. Contact Information: For questions or concerns regarding these policies and terms, please contact us Destiny@thecustomrag.com or Valerie@thecustomrag.com